Refund Policy
Returns & Refund Policy
Last Updated: November 11, 2025
At ZEYASUBI, we want you to feel confident when shopping with us. We stand behind the quality of our products, and we want your experience to be as smooth and stress-free as possible. If something doesn’t feel right, we’re here to make it right.
30-Day Satisfaction Promise
You can try your purchase for 30 days, completely risk-free.
If you’re not satisfied with your item(s) for any reason, simply contact us within 30 days of receiving your order, and we will issue a full refund.
✅ You do not need to return the item(s).
No printing labels.
No trips to the post office.
No hassle.
Just reach out — we’ll take care of everything.
How to Request a Refund
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Email us: support@zeyasubi.com
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Include in your message:
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Your Order Number
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The full name used at checkout
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Optional: Tell us why you weren’t satisfied — your feedback helps us improve.
Once your request is verified, your refund will be issued back to your original payment method.
If Your Order Arrives Incorrect or Damaged
If your order arrives damaged or you received the wrong item, please contact us immediately at support@zeyasubi.com
Include:
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Your Order Number
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A clear photo of the issue
We will replace the item at no additional cost.
Frequently Asked Questions
When will my refund show?
Refunds generally appear within 5–10 business days, depending on your bank.
Are shipping fees refundable?
Original shipping costs (if applicable) are non-refundable. Refunds apply to the product price only.
Does the guarantee apply to all orders?
Yes — the 30-day guarantee applies to your first order with ZEYASUBI. We want you to feel confident trying us for the first time.
Contact Us
If you need assistance, we’re here to help:
Trade Name: ZEYASUBI
Email: support@zeyasubi.com
Phone: +44 7782 209857 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 118 North Street, Leeds, United Kingdom, LS2 7PN
Company Information
Company Name: TERISUBI LIMITED
Company Number: 16846101